OpenAI CEO calls GPT-5 Orion report ‘fake news out of control’ Two years ago, OpenAI’s GPT-3.5 model was “way ahead of everybody else’s,” said Marc Andreessen, who co-founded Andreessen Horowitz alongside Ben Horowitz in 2009, on a podcast released yesterday (Nov. 5). Reports last month speculated about the release of a next-gen AI model, Orion, […]

AI + Human Touch: Winning Combination For Exceptional Customer Service Paving the way in next-generation care, Samsung has continued to invest in AI-powered tools to help Care experts resolve issues even faster. Interactive Voice Response (IVR) is one such tool, using AI12 to identify the customer’s intent, product, and issue, ensuring they are routed to […]

How to Use AI in MSFT Contact Center You can foun additiona information about ai customer service and artificial intelligence and NLP. On the downside, Talkdesk lacks a free trial option and has been criticized for slow customer support. RingCX is a good substitute for Talkdesk because it has a 14-day free trial, giving you […]